FAQ's
Frequently Asked Questions with simple Answers
By Martin1 author30 articles
- How do I do Hard Refresh of freshOps?Sometimes cached data remains in the browser although a update has been pushed into the live version of freshOps
- What is the Beta Mode - freshOps WebAppDetails about what the Beta Mode is and how to use it
- How do I download my Subscription Invoices?How do I get a copy of our Account's Invoices
- Why does my freshOps Tag look different?
- Daylight SavingsKeeping your account Up to date with Daylight Savings
- NFC Check-In Error MessagesWhat they mean and how you can resolve them
- How do we know if the freshOps Tag has been removed?
- How to Archive a Client, Site or Visit SchedulesHow to Delete / Archive a Client, Site or Visit Schedule
- Can a staff member log in earlier than the scheduled time?
- Are the freshOps Tags/Discs water & weatherproof for use outside?
- Can we Check-In if we can't put a freshOps Tag/Disc onsite?Yes of course you can.
- What is a Shift?
- How do I get an Excel Spreadsheet or similar Payroll Sheet for all staff and their Check-In and Outs?How to export the Timesheet Reports to a CSV File
- If we terminate a staff member, are we able to block them from accessing freshops?
- ChargeBee - What is it?
- How long will it take to get the FreshOps Tags?
- What do I get when I Sign Up for a Demo?
- Will the Content and Data I enter in the 30 day trial roll over into freshOps after I Signup?
- Do I need a smartphone to use freshOps?
- How long does the Trial go for?
- How do I order freshOps Tags?
- How do I reset my Password?
- Where is freshOps based?
- How do I Update my Credit Card Details?
- Re-send Employee Welcome EmailIf you need to re-send an employees Employee ID & Pin, follow this.
- In the Allocate Employees dropdown, it does not show all the recently added staff?Allocating Employees to a Visit Schedule
- Signup to a Freemium AccountHow do I signup to a Free Account?
- Tag Allocation ErrorI can't assign the tag and keep getting an error
- How do I create Fortnightly Tasks?Particularly around instructing staff to clean different areas or building on a daily rotation across a fortnight.
- How does the freshOps Enterprise Plan work?How does the freshOps Enterprise Plan work?