This guide is for freshOps managers who have added a new team member and need them to download the freshOps Team App and get set up ready for their first shift.
Step 1 — Add the employee in freshOps
Before your team member can log in, they need to be added to your freshOps account:
Go to Employees in the menu of the freshOps WebApp
Click the New Employee button to add a new employee
Enter their name and email address — use the email address they check regularly
Their Mobile and Address are optional
Set their Employment Status
Click Create
freshOps will automatically send them an invite email. The email comes from no-reply@freshops.com.au — let your team member know to check their spam or junk folder if they don't see it.
Step 2 — Your team member downloads the freshOps Team App
Your team member needs to download the freshOps Team app — not the main WebApp. It's a separate app designed for cleaners in the field.
iPhone (iOS): Download from the App Store
Android: Download from the Play Store
Search for "freshOps Team" in the App Store or Play Store. The app is free to download.
Step 3 — Your team member sets up their account
Open the Welcome Email from freshOps
Download the freshops Team App
Open the freshOps Team App
Log in using the freshOps ID and PIN supplied on the Welcome Email.
Once logged in, their upcoming shifts will appear in the app automatically — as long as they've been allocated to a visit.
Common issues
Team member didn't receive the invite email
Check the email address was entered correctly in freshOps
Ask them to check their spam or junk folder
Go to Team Members, find their name, and click Resend Invite
Team member can see the app but no shifts appear
Confirm you have allocated them to a visit or Visit Schedules in the WebApp
Ask them to close and reopen the app, or log out and back in
Related articles: