freshOps provides a Direct Debit facility through our payments partner Go Cardless.

However, this integration is by request only.

To request Direct Debit email our accounts team at support@getfreshops.com

They'll activate it and advise once this is completed. You can then activate and complete the Go Cardless Direct Debit Mandate.

Customers need to complete an online Direct Debit mandate form or e-mandate (also known as a paperless Direct Debit) to authorise their payments.

  • Customers must fill in an online mandate form to authorise their Direct Debit. (This must be completed by the customer themselves and cannot be completed on the customer’s behalf).

  • GoCardless submit the Direct Debit mandate electronically to the customer’s bank.

  • The customer’s bank then sets up the Direct Debit mandate on their bank account.

To get started with Direct Debit;

  1. Login to your freshOps Account and click into the Profile Section

2. Then EDIT Billing Details

3. Update Payment Method

4. Choose Direct Debit

5. Select SetUp Direct Debit

6. The complete the Direct Debit Mandate

7. Once complete and authorised, you'll receive an email similar to the one below confirming the successful setup of the Direct Debit Request.


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