Often the latest mobile devices include power saving features and modes that are aimed at extending your battery life and/or you may have unbeknown to you said no to critical permissions when installing the freshOps Apps.
Some thiings to check first are:
- Your permissions are ALL set to YES - See Managing Permissions
- Turn off any Power Saving Modes - great to extend battery life, however, hardware such as GPS and WIFI, is often slowed or even turned off, even though you phones GPS is activated.
- Ensure you are outside too. Standing inside a huge building built of concrete & steel or in an underground basement, will greatly intefer with your phones ability to capture a GPS location. Try checking in, before you get into the building. While you can still see the sky.
- Most android devices all so have a range of settings around accuracy of the GPS. Toggling these on, ensures that they use more of the hardware on your phone to find a GPS quicker.
Failure for this to resolve your issue is to contact your employer and ask them to double check the freshOps Address against the Google Maps Address.