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freshOps won't load — troubleshooting by device

Step-by-step fixes when the freshOps dashboard or web app won't load, covering all browsers and devices.

Written by Martin Callan
Updated today

This guide is for freshOps managers and business owners. If your freshOps dashboard or web app is not loading, showing a blank screen, or stuck on a loading spinner, work through the steps below in order.

Step 1 — Hard refresh your browser

Before anything else, force your browser to reload freshOps from scratch rather than using a saved version.

  • Windows (Chrome, Edge, Firefox): Press Ctrl + Shift + R or Ctrl + F5

  • Mac (Chrome, Firefox): Press Command + Shift + R

  • Mac (Safari): Press Command + Option + R

After the hard refresh, check if freshOps loads. If it does, you're done. If not, continue to Step 2.

Step 2 — Clear your browser's cookies and cache

Saved browser data can conflict with updated versions of freshOps. Clearing it forces the browser to fetch everything fresh from our servers.

Google Chrome (Windows or Mac)

  1. Click the lock icon (🔒) to the left of the address bar

  2. Click Cookies and site data

  3. Find freshops.com.au and app.freshops.com.au

  4. Click Remove next to each, then click Done

  5. Log back in to freshOps

Safari (Mac)

  1. In the menu bar, click Safari → Settings → Privacy

  2. Click Manage Website Data

  3. Search for freshops

  4. Select all results and click Remove

  5. Log back in to freshOps

Safari (iPhone or iPad)

  1. Open Settings on your iPhone or iPad

  2. Scroll down and tap Safari

  3. Tap Clear History and Website Data

  4. Confirm by tapping Clear History and Data

  5. Open Safari and log back in to app.freshops.com.au

Samsung Internet (Android tablet or phone)

  1. Open Samsung Internet

  2. Tap the menu icon (three horizontal lines, bottom right)

  3. Tap Settings → Personal browsing data

  4. Tap Delete browsing data

  5. Tick Cookies and site data and Cached images and files

  6. Tap Delete data, then log back in

Google Chrome (Android)

  1. Tap the three-dot menu (top right)

  2. Tap Settings → Privacy and security → Clear browsing data

  3. Tick Cookies and site data and Cached images and files

  4. Tap Clear data, then log back in

After clearing, log back in to app.freshops.com.au. If freshOps loads normally, you're done.

Step 3 — Try a different browser or device

If clearing the cache didn't work, open freshOps in a different browser (e.g., switch from Chrome to Edge, or try an incognito/private window). If freshOps loads in another browser, the issue is specific to your original browser.

If it doesn't load in any browser, continue to Step 4.

Step 4 — Check your internet connection

freshOps requires a stable internet connection. Try opening another website to confirm your connection is working. If other sites also fail to load, the issue is your network rather than freshOps.

Step 5 — Check if freshOps is experiencing an outage

If you've worked through the steps above and freshOps still won't load, it's possible there is a known issue affecting all users. Contact our support team via the chat icon below — we'll be able to confirm within minutes whether there is an active incident.

Still not loading?

If none of the above steps resolved the issue, please reach out to us directly. It helps to tell us:

  • What device and operating system you're using

  • Which browser you tried

  • What you see when freshOps fails to load (blank screen, error message, loading spinner)

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