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“Security issue – please check your device’s time settings” Error Message

Martin Callan avatar
Written by Martin Callan
Updated over a week ago

What does this error mean?

This message appears when the time on your mobile device doesn’t closely match the freshOps server time.

To protect accurate attendance records, freshOps checks that your device time is within ±2 minutes of our server time when actions like check-in, check-out, or force check-out are performed.

If the difference is more than this, the system will block the action and show this error.

Why does freshOps check device time?

freshOps is designed to ensure fair and accurate attendance tracking for everyone.

Time checks help prevent:

  • Incorrect or accidental clock settings

  • Timezone mismatches

  • Device clock drift

  • Manual changes to device time that could affect attendance records

In most cases, this error happens by accident and is usually quick to fix.

Common reasons this error occurs

This error can appear if:

  • Your phone’s date & time are set manually

  • Your device hasn’t synced time recently

  • Your timezone is incorrect

  • Your phone has been powered off for a long period

  • You’ve travelled between time zones

  • Network time sync is disabled

How to fix it (takes about 30 seconds)

iPhone (iOS)

  1. Open Settings

  2. Tap General

  3. Tap Date & Time

  4. Turn Set Automatically ON

  5. Confirm the Time Zone is correct

  6. Close the app completely

  7. Reopen freshOps and try again

If “Set Automatically” is already on, toggle it off, wait 5 seconds, then turn it back on.

Android

Steps may vary slightly depending on your device.

  1. Open Settings

  2. Tap Date & time (or General management → Date & time)

  3. Turn Automatic date & time ON

  4. Turn Automatic time zone ON

  5. Close the freshOps app completely

  6. Reopen freshOps and try again

If automatic settings are already enabled, toggle them off and back on to force a refresh.

Still seeing the error?

If the issue continues after checking your time settings:

  • Restart your phone

  • Ensure you have an active internet connection (Wi-Fi or mobile data)

  • Update your device’s operating system if an update is available

  • Update the freshOps app to the latest version

If it’s still not working, reach out to freshOps support with:

  • Your device type (iOS or Android)

  • Your app version

  • A screenshot of the error

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